Product Support
Our goal is to provide a superior customer service experience. As such, we do not use a phone system with an automated attendant. If you have any questions or concerns related to your account, feel free to dial the general phone number and ask for the appropriate Essex team member below.
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Main Phone 704.824.6030 |
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Fax 800.335.7223 |
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or 704.478.1030 |
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Account Mgrs./Sales Associates |
Ryan Jones |
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Ordering, part #'s, pricing, new accounts |
Amber Hackler |
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Dave Peterman |
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Warehouse Manager |
Jamie Sims |
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Shipping problem/anticipated ship date |
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Operations Manager |
Louis Caban |
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Alternate contact for shipping info |
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Accounting |
Frances Rowell |
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Billing issues |
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Mgr. High Performance Division |
Jeff Ritter |
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New account setup, discounts, policies |
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General Manager |
Jack Horowitz |
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President |
Ken Gordon |
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